Refund and Returns Policy

Overview

At salestorm, we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains your rights and our procedures.

Eligibility for Returns

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, in their original condition, and accompanied by the original packaging and receipt.
• Custom‑made, personalized, or final‑sale items are not eligible for return unless they arrive damaged or defective.

Return Process

Step 1 – Contact Us

Before returning any item, please contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the reason for the return, and any supporting photos if the product is damaged.

Step 2 – Receive Authorization

Our team will issue a Return Merchandise Authorization (RMA) number and give you detailed instructions for shipping the product back to us.

Step 3 – Ship the Item

Pack the item securely, include the RMA number inside the package, and use a trackable shipping method. Shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Refunds

• Refunds are processed to the original payment method within 7‑10 business days after we receive and inspect the returned item.
• Original shipping charges are non‑refundable unless the return is a result of our mistake.
• If the returned item is found to be used, damaged, or missing parts, we reserve the right to deny the refund or charge a restocking fee.

Exchanges

Exchanges are handled as a return followed by a new purchase. If you wish to exchange an item, follow the return process and place a new order for the desired product.

User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the eligibility window.
• Return items in compliance with the instructions provided by salestorm.

Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. salestorm reserves the right to modify this policy at any time, with changes taking effect upon posting on the website https://www.salestorm.store.

Contact Information

Email: [email protected]
Phone: +1(806)737-9486
Address: